● For Israeli residents any other convenient payment method
Orders for ready made items ship within 3-5 days.
Digital downloads emailed within few hours
Made to order items:
Crocheties and Felties - few days
Quiet books - few weeks
+ turnaround time
Ships worldwide from Israel.
Cost may vary depending on your destination and parcel weight.
Estimated cost of worldwide shipping for parcel weighed from 100 gr to 1 kg (quiet book weighs 300-700gr)
● Standard registered airmail 5-15$
● Ecopost 10-16$
● EMS 27-33$
● DHL 55$
More information about shipping options:
● Standard registered airmail, up to 2kg .
From past experience takes 2-4 weeks to arrive. About 1-2 weeks to Europe, 3 weeks to US.
● Ecopost - priority registered airmail up to 2kg. Available to limited number of countries. Time frame stated by the post - 7 business days. It doesn't take into account delays at customs or any other possible delays. The post doesn't give a guarantee for these time frames.
From past experience takes 1-2 weeks to arrive.
● EMS - express mail service, up to 20kg. Guaranteed time frames by destination. Keep in mind that the arrival time does not take into consideration weekends and holidays in Israel and overseas.
From past experience takes 3-10 days to arrive. However to Australia took 3 weeks.
● DHL - agent. 3 business days delivery
Orders carefully packed in reused packaging to save the environment.
RETURNS AND CANCELLATIONS
If you unsatisfied with your order, please contact me to make it right. I accept returns within 7 days of delivery in its original condition. Returning shipping fee is customer's responsibility. Refund will take place, when the item delivered back.
Digital patterns are not refundable.
Cancelling an order is possible before item has shipped.
CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
How to order?
Some of the items already have paypal button for payment. For others just email me at firstname.lastname@example.org for invoice. (preferably with picture or link to the item).
Quiet book sold by pages, How much for a whole book?
Price of an average 6 page book is 350$.
Visit ready books page for exact prices.
I need my order ASAP. Can you rush my order?
Ready made products:
To rush the time to package and ship out your order cost 5$ (1-2 days)
Made to order products:
To rush the production time cost half of the original price (for example, rush fee for order of 10$ would be 5$).
How do you know if it's ready made or made to order?
- I have a special shop section for ready made books
- Most of the other products are made to order
- just ask me :)
"rush my order" does not include expedited shipping
Do you take custom orders?
On other hand, custom orders are tricky, since there are a lot of special requests, but not all of the customers intend to proceed with the order.
In order to prevent that, the new policies for custom order are:
- I quote an estimate cost and you paying half in advance
- After completing your order I send you photos of ready item. The cost might change in creating process, since I can't be sure in advance how much time it will take to create.
- If you like it, you complete the purchase and I ship it out
- But if you don't like it, the first installment is non refundable. Please make sure to describe your request accurately (size, material, color and any other specifications) to avoid misunderstanding. And I will make sure to follow your instructions to make a fine item in TomToy spirit.
Do you sell Quiet book patterns?
I do not have sewing patterns for sale
Seriously, $*** for quiet book??? Have you sold any at this price?
You are welcome to visit TomToy gallery of quiet books made (and sold) before.
The books priced accordingly to time required to make it, cost of materials and other costs involved in creating process.
Every book, every page, every detail created one by one, with my own two hands.
Each page takes hours to make, a book - days and weeks. So production time is the main cost component.
Why is my order not yet delivered?
Estimated delivery time stated in SHIPPING Policies above.
All items ship registered and you can track it here
Delivery delays might be due to holidays, weather, customs...
If your order hasn't arrived within a week after the expected time, please contact me. I will apply an investigation to the post office and will guide you for next actions.
If the package lost, I'll refund you the full cost + shipping.
If the package was returned to sender for any reason, not on my part, like incorrect address, failed delivery attempts, not collected from post office, shipping cost is not refundable.