SHOP

✷Welcome to TomToy✷
A little planet made with my two hands for kids (and big kids:)) TomToy is all about play, colors, textures and everyday little wonders.

You can also find TomToy on Etsy and other platforms.
Why to order directly from me?
● save fees
● more products I don't offer anywhere else
● find gallery of everything I made before and have something similar
● make custom order for something special

SHOP
POLICIES
FAQ


SHOP


Handmade quiet book ספר בד רך
Ready made Quiet books
Custom Personalized Quiet books ספר בד רך
Custom quiet books
Fabric book, ספר בד רך
Fabric books

Felp paper doll
Felt "paper" doll
Felt toys, games, activities for kids
Felt playsets
Crochet applique
Applique

Crochet knit miniatures dollhouse
Crochet miniatures
TomToy crochet patterns
Crochet patterns
TomToy crochet kits
Crochet kits

I spy trinkets, I spy bag filler content, Sensory bin box content, TomToy
I spy trinkets
Accessories 
Rattles

Crochet Toy/Decor


POLICIES

PLACING ORDER
Some products already have paypal button for payment.
For others please email me at olya81@gmail.com for invoice with following information:
● Your name
● Link to the product (or title and image)
● Shipping address
Name and Last name
Street name + House and Apt number
City and zip code
Country
Phone number

PAYMENT
● PayPal
● Payoneer (will take few days to see the trabsection)
● For Israeli residents any other convenient payment method
Price stated in US dollars.

PROCESSING TIME
Ready made items ship within 3-5 days.

Made to order items:
Crocheties and Felties - few days
Quiet books - few weeks

Digital downloads emailed within few hours

SHIPPING
Ships worldwide from Israel.
Cost may vary depending on your destination and parcel weight.

Estimated cost of worldwide shipping for parcel weighed from 100 gr to 1 kg
(quiet book weighs 300-700gr)
● Standard registered airmail 5-15$
To US I send only priority, since tracking online isn't available for standard post
● Priority Ecopost 10-16$
● EMS 27-33$
● DHL 35-55$

More information about shipping options:
● Standard registered airmail, up to 2kg .
2-4 weeks delivery. About 1-2 weeks to Europe, 3 weeks to US.

● Ecopost - priority registered airmail up to 2kg.
Delivery time 1-2 weeks.
It doesn't take into account delays at customs or any other possible delays.
Available to limited number of countries:
Australia
Austria
Belgium
Brazil
Canada
Denmark
France
Finland
Germany
Greece
Holland
Hong Kong
Italy
Ireland
Japan
Norway
Poland
Portugal
Spain
Switzerland
Sweden
United States
United Kingdom

● EMS - express mail service, up to 20kg.
Takes 3-10 days to arrive.
Keep in mind that the arrival time does not take into consideration weekends and holidays in Israel and overseas.

● DHL - agent. 3 business days delivery

RETURNS AND CANCELLATIONS
If you unsatisfied with your order, please contact me to make it right.
I accept returns within 7 days of delivery in its original condition. Returning shipping fee is customer's responsibility. Refund will take place, when the item delivered back.

Cancelling an order is possible before item has shipped.

Digital patterns are not refundable.

CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply.

FAQ

Quiet book sold by pages, How much for a whole book?
Price of an average 6 page book is 350$.
Visit ready books page for exact prices.

I need my order ASAP. Can you rush my order?
To rush the production time cost half of the original price (for example, rush fee for order of 10$ would be 5$, 15$  total cost).
"rush my order" does not include expedited shipping, you can purchase it separately.

Do you take custom orders?
Yes. I love making custom orders. You will find in my shop a lot of custom made items, some became bestsellers, like Dollhouse and Bible books.
On other hand, custom orders are tricky, since there are a lot of special requests, but not all of the customers intend to proceed with the order.
In order to prevent that, the new policies for custom order are:
- I quote an estimate cost and you paying half in advance
- After completing your order I send you photos of ready item. The cost might change in creating process, since I can't be sure in advance how much time it will take to create.
- If you like it, you complete the purchase and I ship it out
- But if you don't like it, the first installment is non refundable. Please make sure to describe your request accurately (size, material, color and any other specifications) to avoid misunderstanding. And I will make sure to follow your instructions to make a fine item in TomToy spirit.

Do you sell Quiet book patterns?
I do not have sewing patterns for sale

Seriously, $*** for quiet book??? Have you sold any at this price?
You are welcome to visit TomToy gallery of quiet books made (and sold) before.
The books priced accordingly to time required to make it, cost of materials and other costs involved in creating process.
Every book, every page, every detail created one by one, with my own two hands.
Each page takes hours to make, a book - days and weeks. So production time is the main cost component.

Why is my order not yet delivered?
Estimated delivery time overseas is 2-4 weeks.
All items ship registered and you can track it here
Delivery delays might be due to holidays, weather, customs...
If your order hasn't arrived within a week after the expected time, please contact me. I will file investigation to the post office and will guide you for next actions.
If the package lost, I'll refund you the full cost + shipping.
If the package was returned to sender for any reason, not on my part (like incorrect address, failed delivery attempts, not collected from post office) shipping cost is not refundable.

Can you tell me the average amount of customs or import taxes?
I'm not able to estimate customs to different countries. There are many variables like content, price, different regulations...
Please contact your local customs regarding taxes in your country.
I believe it would be a high sum and no taxes for small purchases .
I haven't heard yet from my US customers they had to pay customs, unlike European customers for example.

I can't track my order to US. Would you be able to find out the tracking information?
International orders to US have troubles tracking online. please contact USPS Technical Support at 1-800-344-7779 for tracking information, which is only available to USA residents.

Didn't find an answer?
ASK A QUESTION
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